TRB Webinar: Airport In-Terminal Concession Program Implementation

November 14, 2017 02:00 PM - 03:30 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
0.0 hour(s)
Continuing Education Hours for this webinar
AAE: 1.5 hour(s)
AICP: 1.5 hour(s)
CLE: 0.0 hour(s)

TRB will conduct a webinar on Tuesday, November 14, 2017, from 2:00PM to 3:30PM ET that features research from the Airport Cooperative Research Program (ACRP)’s Synthesis 81: Food and Beverage and Retail Operators: The Costs of Doing Business at Airports and Report 54: Resource Manual for Airport In-Terminal Concessions.

This webinar will discuss how airport operators may develop and implement airport concession programs. The presenters will describe how to improve communicating concession operating costs, which may lead to better business proposals for the valuable concession space at airports.

This webinar is sponsored by the Airport Cooperative Research Program. There is no fee to attend this webinar; however, sign into to register in advance.

Webinar Presenters

  • Ken Buckner, Unison Consulting, Inc.
  • Firelli Pitters, Unison Consulting, Inc.
  • Gary Davies, LeighFisher, Inc.

Moderated by:  Ingrid Hairston, Raleigh-Durham Airport Authority

Webinar Outline ‚Äč

  1. ACRP Synthesis 81: Food and Beverage and Retail Operators: The Costs of Doing Business at Airports
    • Results from survey of 15 airports
    • Current standard airport documents and tools used to communicate concessionaire business costs most effectively
    • Recommendations on how airports can use existing tools to enhance communication of business costs to potential operators
  2. ACRP Report 54: Resource Manual for Airport In-Terminal Concessions
    • Metrics used in benchmarking performance
    • Attributes of successful concession programs
    • Solicitation and concession agreement development
  3. Question and answer session

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

Learning Objectives

At the end of this webinar, participants will able to:

  • Understand the techniques for in-terminal concessions planning, implementation, and evaluation to assist airports in structuring effective in-terminal concession programs
  • Understand how to use current business documents and new documents to improve communicating cost data to retail and food and beverage operators

Registration Information

This webinar is sponsored by the Airport Cooperative Research Program. There is no fee to attend this webinar.

Continuing Education Units for Accredited Airport Executives

The American Association of Airport Executives (AAAE) is making 1.5 Continuing Education Units (CEUs) available for A.A.E. If you are an A.A.E. and would like to apply for CEUs for this webinar, visit For questions about A.A.E. continuing education units, please contact

American Institute of Certified Planners Certification Maintenance Credits

This webinar is approved by the American Institute of Certified Planners for 1.5 Certification Maintenance Credits.  Please make sure that you register for this session and log-in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar, and cannot verify attendance of individuals who view the webinar without personally logging into the session.

Please visit the Certification Maintenance section of APA’s website, Certification Maintenance webpage at to claim your credits. You may use the following steps:

  1. Log in using your ID# and password.
  2. Select View my CM log.
  3. Select Add CM-Registered Credits.
  4. Using the CM Search option, type in the name of the event or event number (e.g. 21064) and click "Go".

Please note: If searching for an event by Provider, use the search option, type in the name of the provider and click “Go”. From the results below, select by clicking on the name of the provider.

  1. From the results below, find your event and select "Add to My Log." If this is a multi-part event, you will have the option to select from a list of activity sessions.
  2. Please rate the event, add a comment (optional), and click on the Ethics statement and check the box to confirm. Note: you should see a message indicating the CM reporting period year that you are logging.

7. Click submit and the CM credits should appear in your CM log.

If you have problems reporting your CM credits or have general questions about the CM program, please contact

Registration questions? Contact Reggie Gillum at