TRB Webinar: Establishing a Coordinated Local Family Assistance Program for Airports

September 26, 2018 02:00 PM - 03:30 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
0.0 hour(s)
Continuing Education Hours for this webinar
AAE: 1.5 hour(s)
AICP: 0.0 hour(s)
CLE: 0.0 hour(s)

TRB will conduct a webinar on Wednesday, September 26, 2018, from 2:00 PM to 3:30 PM ET that features research from the Airport Cooperative Research Program (ACRP)’s Research Report 171: Establishing a Coordinated Local Family Assistance Program for Airports.

The research provides guidance to airport personnel when assisting victims and families affected by an aviation disaster and other hazards. Airports have a vital role in assisting affected passengers, families, and friends. This is true especially if airline staff is limited and incident response “go-teams” are many hours away, or the event doesn’t involve an airline. This webinar will explain airport disaster family assistance processes, timelines, facilities, roles, and responsibilities with the focus on the research report’s toolkit. The presenters will discuss ready-to-use templates, exercise materials, and other resources to develop an effective family assistance program for airports of any size. This webinar will also present two case studies of airports that used the guidebook to improve their family assistance program. These case studies will also show airports at different stages of the development process.

This webinar is sponsored by the Airport Cooperative Research Program. There is no fee to attend this webinar; however, sign into to view registration information.

Webinar Presenters

  • Sue Warner-Bean, NavAid Crisis Consulting Group
  • Jennifer Stansberry Miller, NavAid Crisis Consulting Group
  • Ken Jenkins, NavAid Crisis Consulting Group
  • Trish Tucker, Reno-Tahoe Airport Authority
  • Ashlee Herring Delventhal, Denver International Airport

Moderated by:  Hilary Fletcher, Jviation, Inc.

Webinar Outline ‚Äč

  1. Introduction to an online toolkit
    • Checklists and forms
    • Homeland Security Exercise and Evaluation Program (HSEEP)-compliant exercise
  2. Denver International Airport case study – the “mid-point” perspective”
  3. Reno-Tahoe International Airport case study – the “completed project” perspective
  4. Question and answer session

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

Learning Objectives

At the end of this webinar, participants will able to:

  • Understand the fundamental elements of an effective airport disaster family assistance program
  • Understand the roles of key stakeholders in disaster family assistance response, and strategies for establishing a successful stakeholder working group
  • Identify how to access and use the materials included in the toolkit to develop, refine, train, and exercise an airport family assistance program

Continuing Education Units for Accredited Airport Executives

The American Association of Airport Executives (AAAE) is making 1.5 Continuing Education Units (CEUs) available for A.A.E. If you are an A.A.E. and would like to apply for CEUs for this webinar, visit For questions about A.A.E. continuing education units, please contact

Registration questions? Contact Reggie Gillum