TRB Webinar: Design Thinking Potential for State Departments of Transportation

September 12, 2019 02:00 PM - 03:30 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
1.50 hour(s)
Continuing Education Hours for this webinar
AAE: 0.00 hour(s)
AICP: 1.50 hour(s)
CLE: 0.00 hour(s)

Government transportation planners are invited to a TRB webinar on Thursday, September 12, 2019, from 2:00 PM to 3:30 PM ET. The webinar will provide an overview of Design Thinking, an approach based on creating human-centered products, services, and processes, and explain how this approach applies to government agencies. Design Thinking requires transportation organizations to ask questions and include stakeholders in the problem-solving process. This webinar includes ways transportation agencies used Design Thinking to improve their services and deliver projects. Presenters will provide a case study on how high school students utilized Design Thinking to develop a phone app that rewards users for not texting and driving and ways that Colorado, Idaho, and Utah departments of transportation are using the approach currently.

This webinar was organized by the TRB Standing Committee on Management and Productivity.

Some registrants will need to pay $95 to attend this webinar.  Sign into to view registration information.

Webinar Presenters

  • Charlene McArthur, Idaho Department of Transportation
  • Patrick Cowley, Utah Department of Transportation
  • Gary Vansuch, Colorado Department of Transportation

Moderated by: Michael Nesbitt, Federal Highway Administration

Webinar Outline

  1. How Design Thinking process was used to develop a phone app for tracking texting while driving
  2. Colorado's Design Thinking
  3. Idaho transportation department business use cases: Real Design Thinking projects and the outcomes
  4. Utah continuous improvement: Design Thinking tools into curriculum for state agencies

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

Learning Objectives

At the end of this webinar, participants will be able to:

  1. Describe Design Thinking concepts
  2. Describe Idea Thinking implementation examples

 Professional Development Hour Information

A certificate for 1.5 Professional Development Hours (PDHs) will be provided to Professional Engineers (PEs) who register and attend the webinar as an individual. For approved webinars, TRB’s webinar program awards Registered Continuing Education Provider (RCEP) Professional Development Hour (PDH) credits associated with participation only to the registered individual and not to other members of a group that view the webinar together. To receive PDH credits, please register as an individual and sign into the webinar from your personal computer. After doing this, you may join your group in a meeting room.  To be eligible for the credits, individuals must remain signed in for the entire webinar, including for any question and answer session following the presentations.

In addition, advance registration is available until just before the webinar starts. Once the webinar starts, you will be unable to submit your registration. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact the TRB Helpdesk ( for assistance in signing in.

Individuals registered as Florida PEs are no longer required to email TRB with your license number to report your attendance. Instead, please use your certificate that TRB provides through as verification of your attendance to the Florida Board of Professional Engineers.

Please check with your licensing board to ensure that TRB webinar PDHs are approved by your board.

This webinar was developed in March 2019. TRB has met the standards and requirements of the Registered Continuing Education Program (RCEP). Credit earned on completion of this program will be reported to RCEP by TRB. Complaints about registered providers may be sent to RCEP, 1015 15th Street, NW, 8th Floor, Washington, DC 20005. Website:

Registration questions? Contact Reggie Gillum at