TRB Webinar: Expanding Microtransit Services and Improving the Rider Experience

December 12, 2022 01:00 PM - 02:30 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
0.00 hour(s)
Continuing Education Hours for this webinar
AAE: 0.00 hour(s)
AICP: 1.50 hour(s)
CLE: 0.00 hour(s)

Passengers and potential passengers have higher expectations for transit services given the increased number of mobility options available today. Microtransit can help meet those expectations while expanding the transit services currently offered. TRB hosted a webinar on Monday, December 12, 2022 from 1:00 PM to 2:30 PM Eastern that explored how microtransit has been successfully implemented to improve the rider experience. Presenters shared ways to transform mobility and discussed public-private partnerships that can improve mobility.

This webinar is based on TCRP Research Report 188: Shared Mobility and the Transformation of Public Transit, TRCP Research Report 221: Redesigning Transit Networks for the New Mobility Future, and TCRP Synthesis 141: Microtransit or General Public Demand-Response Transit Services: State of the Practice.

This webinar was sponsored by the TRB Standing Committee on Innovative Public Transportation Services and Technologies.

The slides and recording are available.


Webinar agenda and presenters

  • Replacing traditional transit routes with microtransit – Rodger Lentz, City of Wilson, NC
  • Enhancing transit using microtransit – Mallory Avis, Battle Creek Transit
  • Replacing traditional bus lines with microtransit – Jaron Robertson, Utah Transit Authority
  • Question and answer session moderated by Hanna Cockburn, Greensboro, NC

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.


Learning Objectives

At the end of this webinar, participants will be able to:

  • Forge public-private partnerships for improved mobility
  • Complement or replace traditional transit and route based operations with microtransit


American Institute of Certified Planners Certification Maintenance Credits

This webinar was approved by the American Institute of Certified Planners for 1.5 Certification Maintenance Credits. Please visit the Certification Maintenance section of APA’s website to claim your credits: If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA