Shortages of bus operators are affecting the frequency and quality of transit services across the country. Transit agencies may need to reevaluate their current practices for maintaining their workforce. TRB will host a webinar on Monday, March 27, 2023 from 1:30 PM to 3:00 PM Eastern that will offer new ideas, best practices, and resources that will enable transit agencies to better plan, implement, and assess their operator workforce management programs. Presenters will discuss workforce needs assessment, recruitment, selection and on-boarding, training, mentoring, and retention and motivation. 

This webinar is based on TCRP Research Report 240: Bus Operator Workforce Management: Practitioner’s Guide.

This webinar is sponsored by TRB’s Transit Cooperative Research Program.

There is no fee to attend this webinar. Registration is required.

A recording will be sent to all registrants after the webinar.

Webinar agenda and presenters

• Bus operator training and retention – Xinge Wang, International Transportation Learning Center

• Lessons from Florida – Trish Collins, Pinellas Suncoast Transit Authority
• Lessons from the Midwest – George F. Fields, Greater Cleveland Regional Transit Authority
• Question and answer session moderated by Robert Puentes, Eno Center for Transportation

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

Learning Objectives

At the end of this webinar, participants will be able to:

• Assess new recruiting strategies that will help transit agencies hire more bus operators
• Review bus operator training programs that will improve safety and service
• Identify bus operator retention measures that will save money and enhance transit services

American Institute of Certified Planners Certification Maintenance Credits

This webinar is approved by the American Institute of Certified Planners for 1.5 Certification Maintenance Credits. Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar, and cannot verify attendance of individuals who view the webinar without personally logging into the session.  Please visit the Certification Maintenance section of APA’s website to claim your credits.

If you have problems reporting your CM credits or have general questions about the CM program, please contact AICPCM@planning.org.

Pre-registration is required. Once the webinar starts, you will be unable to register. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact TRB Helpdesk for assistance in signing in.

View our FAQ page for more information.

Registration questions? Contact TRB webinar program.