TRB Webinar: Bus Operators—New Strategies for Maintaining the Workforce

This webinar was posted on 01/27/2023

March 27, 2023 01:30 PM - 03:00 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
0.00 hour(s)
Continuing Education Hours for this webinar
AAE: 0.00 hour(s)
AICP: 1.50 hour(s)
CLE: 0.00 hour(s)

Shortages of bus operators are affecting the frequency and quality of transit services across the country. Transit agencies may need to reevaluate their current practices for maintaining their workforce. TRB hosted a webinar on Monday, March 27, 2023 from 1:30 PM to 3:00 PM Eastern that offered new ideas, best practices, and resources that will enable transit agencies to better plan, implement, and assess their operator workforce management programs. Presenters discussed workforce needs assessment, recruitment, selection and on-boarding, training, mentoring, and retention and motivation. 

This webinar is based on TCRP Research Report 240: Bus Operator Workforce Management: Practitioner’s Guide.

This webinar was sponsored by TRB’s Transit Cooperative Research Program.

The slides and recording are available. 


Webinar agenda and presenters

  • Bus operator training and retention – Xinge Wang, International Transportation Learning Center
  • Lessons from Florida – Trish Collins, Pinellas Suncoast Transit Authority
  • Lessons from the Midwest – George F. Fields, Greater Cleveland Regional Transit Authority
  • Question and answer session moderated by Robert Puentes, Eno Center for Transportation

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.


Learning Objectives

At the end of this webinar, participants will be able to:

  • Assess new recruiting strategies that will help transit agencies hire more bus operators
  • Review bus operator training programs that will improve safety and service
  • Identify bus operator retention measures that will save money and enhance transit services


American Institute of Certified Planners Certification Maintenance Credits

This webinar was approved by the American Institute of Certified Planners for 1.5 Certification Maintenance Credits. Please visit the Certification Maintenance section of APA’s website to claim your credits: If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA