Airports are seeking opportunities to create touchless experiences for passengers, which will reduce common touchpoints and their potential for disease transmission. TRB hosted a webinar on Wednesday, May 10, 2023 from 2:00 PM to 3:30 PM Eastern that explored the industry landscape of emerging and existing technologies and nontechnological solutions to eliminate common airport touchpoints, improving both efficiency and public health. Presenters reviewed current best practices and readiness levels, shared expected barriers to implement touchless solutions, and provided specific tips to get started. Presenters also addressed the facilitation of touchless technology, accessibility, and the customer experience.  

This webinar is based on ACRP Research Report 241: Toward a Touchless Airport Journey.

This webinar was sponsored by TRB’s Airport Cooperative Research Program.

The slides and recording are available. 

Webinar agenda and presenters

1. Going touchless: What it means and best practices – Leslie Ruiz, Barich, Inc.

2. Taking action – Ron Hiscox, Airport Process Design, Ltd.

3. Touchless airports in an international context – Martin Leprohon, Airbiz Aviation Strategies, Inc.

4. Question and answer session moderated by Frank Barich, Barich, Inc.

The first 60 minutes of the webinar were for presentations and the final 30 minutes were reserved for audience questions.

Learning Objectives

At the end of this webinar, participants can:

1. Identify existing solutions for airports to create a touchless customer experience

2. Prepare for and implement touchless solutions

3. Utilize available resources for deploying touchless solutions

American Institute of Certified Planners Certification Maintenance Credits

This webinar was approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation. If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA. 

Continuing Education Units for Accredited Airport Executives

The American Association of Airport Executives (AAAE) provided 1 Continuing Education Units (CEU) to accredited airport executives who attended this webinar. Claim CEUs by visiting www.aaae.org/ceu. For questions about AAAE continuing education units, please contact accreditation@aaae.org.