TRB Webinar: The Evolution of Knowledge Management at Airports

This webinar was posted on 06/07/2024

Register for this webinar

July 24, 2024 02:00 PM - 03:30 PM U.S. Eastern
Cost (for your seat)
Professional Development Hours for this webinar
0.00 hour(s)
Continuing Education Hours for this webinar
AAE: 1.00 hour(s)
AICP: 1.50 hour(s)
CLE: 0.00 hour(s)

Industry-wide, airports are experiencing disruptive and continuous changes that include the rapid introduction of new technology, financial constraints, retirements, and the need to replace seasoned veterans. These changes are compounded by a diminishing pipeline of individuals interested in working at airports. While the term “knowledge management” is not in widespread use at airports, many are already applying techniques, such as documenting standard operating procedures or conducting after-action reviews following airport disruptions. Knowledge management (KM) is a well-established discipline for creating, capturing, sharing, and leveraging essential knowledge needed for success. Without tasking these deliberate steps, airports may face reduced efficiency, degradation of customer service, and increased vulnerability to business and operational interruptions. TRB will host a webinar on Wednesday, July 24, 2024 from 2:00 PM to 3:30 PM Eastern that will provide practical approaches and solutions that any airport can use to facilitate active and continuous knowledge management.
This webinar is based on ACRP Research Report 258: The Evolution of Knowledge Management at Airports.
This webinar is sponsored by TRB’s Airport Cooperative Research Program.
There is no fee to attend this webinar. Registration is required.
A recording will be sent to all registrants after the webinar.
Webinar agenda and presenters

  • Overview of the report – Frances Harrison, Spy Pond Partners
  • KM and challenges at airports – Ann Richart, Washington State Department of Transportation
  • Best practices for continuous KM – Jeanette Saunders, Airport Minority Advisory Council
  • Question and answer session moderated by Frances Harrison, Spy Pond Partners

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.
Learning Objectives
At the end of this webinar, participants will be able to:

  • Mitigate the loss of institutional knowledge using KM when employees change jobs or retire
  • Explore how to prepare for and respond to emerging trends
  • Ensure continuity of operations and how to maximize effectiveness and efficient use of resources

American Institute of Certified Planners Certification Maintenance Credits
This webinar is approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation.
Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar and cannot verify attendance of individuals who view the webinar without personally logging into the session.  
If you have problems reporting your CM credits or have general questions about the CM program, please contact
Continuing Education Units for Accredited Airport Executives
The American Association of Airport Executives (AAAE) will provide 1 Continuing Education Unit (CEU) to accredited airport executives who attend this webinar. Claim CEUs by visiting For questions about AAAE continuing education units, please contact
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