Transit operators and other frontline workers often deal with high-stress situations, including fatalities, exposure to drug use, along with verbal and physical assaults. Such situations can take a serious toll on their mental health. These stressors contribute to difficulties in both hiring and retaining transit workers.  TRB will host a webinar on Thursday, December 12, 2024 from 1:00 PM to 2:30 PM Eastern that will explore the key stress factors affecting workers and offer actionable solutions for agencies to improve working conditions. Presenters will discuss how agencies can address the root causes of stress, develop effective mental health programs, and implement strategies to enhance morale and build trust among frontline employees.

This webinar is based on TCRP Report 245: Mental Health, Wellness, and Resilience for Transit System Workers.

This webinar is sponsored by TRB’s Transit Cooperative Research Program and the Standing Technical Committee on Truck and Bus Safety.

There is no fee to attend this webinar. Registration is required.

A recording will be sent to all registrants after the webinar.

Webinar agenda and presenters

1. Root causes and insights from frontline workers – Andrea Lubin, Rutgers

2. Recommended responses and tools for practitioners – Lori Zeller, Foursquare ITP

3. Question and answer session moderated by Sandy Brennan, Foursquare ITP

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

Learning Objectives

At the end of this webinar, participants will be able to:

1. Identify root causes impacting frontline workers’ mental health

2. Employ strategies to better support workers’ wellness and increase retention

American Institute of Certified Planners Certification Maintenance Credits

This webinar is approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation.

Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar and cannot verify attendance of individuals who view the webinar without personally logging into the session.  

If you have problems reporting your CM credits or have general questions about the CM program, please contact AICPCM@planning.org.

Pre-registration is required. Once the webinar starts, you will be unable to register. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact TRB Helpdesk for assistance in signing in.

View our FAQ page for more information.

Registration questions? Contact TRB webinar program.