Transit operators and other frontline workers often deal with high-stress situations, including fatalities, exposure to drug use, along with verbal and physical assaults. Such situations can take a serious toll on their mental health. These stressors contribute to difficulties in both hiring and retaining transit workers. TRB hosted a webinar on Thursday, December 12, 2024 from 1:00 PM to 2:30 PM Eastern that explored the key stress factors affecting workers and offer actionable solutions for agencies to improve working conditions. Presenters discussed how agencies can address the root causes of stress, develop effective mental health programs, and implement strategies to enhance morale and build trust among frontline employees.
This webinar was based on TCRP Report 245: Mental Health, Wellness, and Resilience for Transit System Workers.
This webinar was sponsored by TRB’s Transit Cooperative Research Program and the Standing Technical Committee on Truck and Bus Safety.
The slides are available. Please contact trbwebinar@nas.edu for a link to the recording.
Webinar agenda and presenters
Root causes and insights from frontline workers – Andrea Lubin, Rutgers
Recommended responses and tools for practitioners – Lori Zeller, Foursquare ITP
Question and answer session moderated by Sandy Brennan, Foursquare ITP
The first 60 minutes of the webinar were for presentations and the final 30 minutes were reserved for audience questions.
Learning Objectives
At the end of this webinar, participants can:
Identify root causes impacting frontline workers’ mental health
Employ strategies to better support workers’ wellness and increase retention
American Institute of Certified Planners Certification Maintenance Credits
This webinar was approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation. If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA.
