Ensuring the safety and security of customers is a core responsibility of public transit agencies, and perceptions of personal safety strongly influence travel behavior. Concerns about assaults and fear while traveling or waiting for service can deter transit use, while research suggests that improving feelings of security could increase ridership. TRB will host a webinar on Tuesday, April 28, 2026 from 1:00 PM to 2:00 PM Eastern that will highlight practical strategies and real-world experiences from transit agency leaders who have taken action to strengthen security and reduce the likelihood of assaults. The session will feature findings and tools from two TCRP studies, including a transit security guide, a mitigation interactive matrix, and a social media toolkit designed to support agencies in their efforts. Presenters will share their research and perspectives and discuss lessons learned from implementing measures to improve security for passengers and transit workers.
This webinar is based on TCRP Research Report 258: Mitigation Strategies for Deterring Transit Assaults and TCRP Synthesis 184: Improving Transit Customer Perception of Personal Security.
This webinar is sponsored by TRB’s Transit Cooperative Research Program.
There is no fee to attend this webinar. Registration is required.
A recording will be sent to all registrants after the webinar.
 
Webinar agenda and presenters

• Overview of TCRP studies and tools – Joan Hudson, Texas A&M Transportation Institute
• Denver RTD experience with addressing passenger and transit worker (non-operator) assaults – Steve Martingano, Denver RTD
• Agency strategies used to improve customer security and mitigate assaults – Jerry DeMuro and Moises Mejia Jr., Sun Metro
• Question and answer session moderated by Joan Hudson, Texas A&M Transportation Institute

The first 40 minutes of the webinar will be for presentations and the final 20 minutes will be reserved for audience questions.
 
Learning Objectives
At the end of this webinar, participants will be able to:

• Navigate the transit guide, mitigation matrix, and social media toolkit
• Apply strategies for improving customer security and mitigating transit assault
• Analyze agency experiences to inform implementation of customer security and assault mitigation efforts in their own systems

 
American Institute of Certified Planners Certification Maintenance Credits
This webinar is approved by the American Planning Association (APA) for 1 Certification Maintenance (CM) Credit. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation.
Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar and cannot verify attendance of individuals who view the webinar without personally logging into the session.  
If you have problems reporting your CM credits or have general questions about the CM program, please contact AICPCM@planning.org.
 
Pre-registration is required. Once the webinar starts, you will be unable to register. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact TRB Helpdesk for assistance in signing in.
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Registration questions? Contact TRB webinar program.