As transit agencies expand on-demand microtransit services, some are exploring opportunities to commingle ADA paratransit and general public trips using newer technology platforms. Integrating these service types can offer potential benefits and introduce operational, policy, technology, and customer service challenges. TRB will host a webinar on Monday, September 28, 2026 from 1:00 PM to 2:30 PM Eastern that will explore findings from TCRP Synthesis 183: Operational and Service Factors When Integrating or Consolidating ADA Paratransit and On-Demand Services on the current state-of-the-practice. Presenters will discuss service designs and parameters, communication tools for customer accommodations, and key decision-making considerations related to policy and technology. Representatives from two transit agencies featured as case studies in the synthesis will share their experiences, including benefits, challenges, and lessons learned from commingling paratransit and general public trips.
This webinar is sponsored by TRB’s Transit Cooperative Research Program.
There is no fee to attend this webinar. Registration is required.
A recording will be sent to all registrants after the webinar.
Webinar agenda and presenters
The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.
Learning Objectives
At the end of this webinar, participants will be able to:
Professional Development Hours
Professional engineers (PEs) who register and attend the entire webinar as an individual will be awarded 1.5 Professional Development Hours (PDHs). TRB’s webinar program awards PDH credits only to the registered individual, and not to other members of a group that view the webinar together. To be eligible for the credits, individuals must remain signed in for the entire webinar, including for any question and answer session following the presentations.
This webinar will be delivered as a scheduled – e-learning live event and is categorized within RCEP as Technical, Health and Safety.
Please check with your licensing board to ensure that TRB webinar PDHs are approved by your board.
TRB will report credits earned to the Registered Continuing Education Program (RCEP). Complaints about registered providers may be sent to RCEP, 1015 15th Street, NW, 8th Floor, Washington, D.C., 20005.
American Institute of Certified Planners Certification Maintenance Credits
This webinar is approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation.
Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar and cannot verify attendance of individuals who view the webinar without personally logging into the session.
If you have problems reporting your CM credits or have general questions about the CM program, please contact AICPCM@planning.org.
Pre-registration is required. Once the webinar starts, you will be unable to register. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact TRB Helpdesk for assistance in signing in.
View our FAQ page for more information.
Registration questions? Contact TRB webinar program.
