As transit agencies expand on-demand microtransit services, some are exploring opportunities to commingle ADA paratransit and general public trips using newer technology platforms. Integrating these service types can offer potential benefits and introduce operational, policy, technology, and customer service challenges. TRB hosted a webinar on Monday, September 28, 2026 from 1:00 PM to 2:30 PM Eastern that explored findings from TCRP Synthesis 183: Operational and Service Factors When Integrating or Consolidating ADA Paratransit and On-Demand Services on the current state-of-the-practice. Presenters discussed service designs and parameters, communication tools for customer accommodations, and key decision-making considerations related to policy and technology. Representatives from two transit agencies featured as case studies in the synthesis shared their experiences, including benefits, challenges, and lessons learned from commingling paratransit and general public trips.
This webinar was sponsored by TRB’s Transit Cooperative Research Program.
The slides are available. 
 
Webinar agenda and presenters

• Key findings from the synthesis research – Todd Hansen, KFH Group
• BCare and BGo services at BCRTA – Luke Morgan, Butler County Regional Transit Authority
• On-demand and access services at Citibus – Chris Mandrell, Citibus
• Question and answer session moderated by Eileen Turvey, Tri-County Metropolitan Transportation District of Oregon

The first 60 minutes of the webinar were for presentations and the final 30 minutes were reserved for audience questions.
 
Learning Objectives
At the end of this webinar, participants can:

• Incorporate lessons learned on integrating/consolidating their ADA paratransit program with general public microtransit service
• Consider different strategies, technology parameters, and policies in commingling different trip types scheduled together in the same vehicle

 
Professional Development Hours
This webinar was delivered as a scheduled – e-learning live event and is categorized within RCEP as Technical, Health and Safety.
Professional Development Hours (PDHs) earned on completion of this program were reported to the Registered Continuing Education Program (RCEP). Certificates of Completion are issued to all participants via the RCEP.net online system. Complaints about registered providers may be addressed to RCEP, 1015 15th Street, NW, 8th Fl., Washington, DC, 20005.
American Institute of Certified Planners Certification Maintenance Credits
This webinar was approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation. If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA.