trong>The Transit Capacity and Quality of Service Manual (TCQSM) helps improve public transportation through evaluating service quality from the passenger point of view; measuring and forecasting the capacity, speed, and reliability of transit modes; and sizing elements of transit stops and stations. TRB will host a webinar on Thursday, September 17, 2026 from 12:00 PM to 1:30 PM Eastern that will provide a high-level overview of how the manual can be used in common transit planning, operations, and design applications, and will highlight new and updated content since the last publication in 2013. Presenters will introduce companion analysis tools and training resources that can be used in conjunction with the manual.
This webinar is based on TCRP Research Report 262: Transit Capacity and Quality of Service Manual, 4th edition.
This webinar is sponsored by TRB’s Transit Cooperative Research Program.
There is no fee to attend this webinar. Registration is required.
A recording will be sent to all registrants after the webinar.
 
Webinar agenda and presenters

• General overview, bus, demand-responsive transit, and quality of service content – Paul Ryus, Kittelson & Associates
• Rail transit – Marco Innao, WSP USA
• Ferry transit and stations – Mark Walker, WSP USA
• Question and answer session moderated by Krista Purser, Kittelson & Associates

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.
 
Learning Objectives
At the end of this webinar, participants will be able to:

• Identify the TCQSM’s scope, audiences, and potential applications
• Understand where to find needed information quickly in the manual
• Be familiar with key additions and updates in the 4th edition

 
Professional Development Hours
Professional engineers (PEs) who register and attend the entire webinar as an individual will be awarded 1.5 Professional Development Hours (PDHs). TRB’s webinar program awards PDH credits only to the registered individual, and not to other members of a group that view the webinar together. To be eligible for the credits, individuals must remain signed in for the entire webinar, including for any question and answer session following the presentations.
This webinar will be delivered as a scheduled – e-learning live event and is categorized within RCEP as Technical, Health and Safety.
Please check with your licensing board to ensure that TRB webinar PDHs are approved by your board.
TRB will report credits earned to the Registered Continuing Education Program (RCEP). Complaints about registered providers may be sent to RCEP, 1015 15th Street, NW, 8th Floor, Washington, D.C., 20005.
American Institute of Certified Planners Certification Maintenance Credits
This webinar is approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation.
Please make sure that you register for this session and log in using the link that TRB provides to your email account. We use this as your record that you attended this session. TRB only maintains the records of attendees who use their email address to log into the webinar and cannot verify attendance of individuals who view the webinar without personally logging into the session.  
If you have problems reporting your CM credits or have general questions about the CM program, please contact AICPCM@planning.org.
 
Pre-registration is required. Once the webinar starts, you will be unable to register. Individuals that are registered for a webinar but do not receive their confirmation emails due to their organization’s internal firewalls should contact TRB Helpdesk for assistance in signing in.
View our FAQ page for more information.
Registration questions? Contact TRB webinar program.