The Transit Capacity and Quality of Service Manual (TCQSM) helps improve public transportation through evaluating service quality from the passenger point of view; measuring and forecasting the capacity, speed, and reliability of transit modes; and sizing elements of transit stops and stations. TRB hosted a webinar on Thursday, September 17, 2026 from 12:00 PM to 1:30 PM Eastern that provided a high-level overview of how the manual can be used in common transit planning, operations, and design applications, and highlighted new and updated content since the last publication in 2013. Presenters introduced companion analysis tools and training resources that can be used in conjunction with the manual.
This webinar was based on TCRP Research Report 262: Transit Capacity and Quality of Service Manual, 4th edition.
This webinar was sponsored by TRB’s Transit Cooperative Research Program.
The slides are available. 
 
Webinar agenda and presenters

• General overview, bus, demand-responsive transit, and quality of service content – Paul Ryus, Kittelson & Associates
• Rail transit – Marco Innao, WSP USA
• Ferry transit and stations – Mark Walker, WSP USA
• Question and answer session moderated by Krista Purser, Kittelson & Associates

The first 60 minutes of the webinar were for presentations and the final 30 minutes were reserved for audience questions.
 
Learning Objectives
At the end of this webinar, participants can:

• Identify the TCQSM’s scope, audiences, and potential applications
• Understand where to find needed information quickly in the manual
• Be familiar with key additions and updates in the 4th edition

 
Professional Development Hours
This webinar was delivered as a scheduled – e-learning live event and is categorized within RCEP as Technical, Health and Safety.
Professional Development Hours (PDHs) earned on completion of this program were reported to the Registered Continuing Education Program (RCEP). Certificates of Completion are issued to all participants via the RCEP.net online system. Complaints about registered providers may be addressed to RCEP, 1015 15th Street, NW, 8th Fl., Washington, DC, 20005.
American Institute of Certified Planners Certification Maintenance Credits
This webinar was approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation. If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA.